Video calls with family
WhatsApp, FaceTime, Zoom, Viber and Skype. We practise with you until it feels easy.
For seniors & people with limited mobility · Ottawa
Tech help for seniors, right at home.
We help withyour smartphone
We fix phones, computers, tablets and TVs at home or by phone, and explain every step slowly and clearly. No jargon, no rush, no pressure to buy.
(438) 686‑5008
Mon–Sat, 9 am to 7 pm
- Police-checked technicians
- No fix, no fee
- EN · FR · PT · УК · RU
What we do
What we help with
If it plugs in or connects to the internet, we can probably help.
Calling family
Step by step
How it works
Call or book online
Tell us what's wrong. A real person answers, in your language.
We visit or connect
We come to your home, or help by phone with secure screen sharing.
We fix it and teach you
We explain each step and leave written notes. You pay only when it's solved.
Who will help you
Hi, I'm Alex.
How I work
— Alex,
5languages we speak with you
15free minutes on your first call
7days of free questions after a visit
$0if we can't fix it
Prices
Simple, honest prices
All prices in Canadian dollars, plus HST. You always know the price before we start.
Home visit
$109first hour
- Then $46 per extra half hour
- Free travel inside the Greenbelt
- Written notes included
Peace of Mind plan
$56per month
- Unlimited phone questions
- 20% off home visits
- Cancel any time
Phone & remote help
$69per hour
- Minimum 30 minutes ($35)
- Secure screen sharing
- Good for quick questions
Your first 15-minute phone call is always free.
Stay safe
Scams we see most often in Ottawa
Knowing the trick is the best protection. If something feels wrong, hang up and call someone you trust.
The "CRA" call
A caller says you owe taxes and will be arrested unless you pay with gift cards or Bitcoin. The real CRA never asks for this.
The grandchild in trouble
A "grandson" or "lawyer" calls in a panic, asks for bail money and tells you to keep it secret. Hang up and call your grandchild directly.
The fake virus warning
A loud pop-up says your computer is infected and shows a phone number. Don't call it. Close the browser or turn the computer off.
The parcel text
A text says a parcel is waiting and asks for a small fee by link. Don't tap it. Check the tracking number on the courier's official website.
Not sure about a call or an email? Call us before you do anything. Your first 15 minutes are free.
(438) 686‑5008
Quick fixes
Try these before you call
Turn it off and on
Restarting fixes many problems with phones, computers and Wi‑Fi. Wait 30 seconds before turning it back on.
Check the cables
Make sure power and internet cables are firmly plugged in and the lights on your modem are on.
Write down the message
If an error appears, write down the words or take a photo of the screen. It helps us fix it faster.
Booking for a parent?
Many of our clients are booked by their children, from Ottawa or from far away. With your parent's permission, we send you a short summary after each visit. You can pay by card or e-Transfer.
Book for a parentOur safety promise
- We never call you out of the blue to say your computer has a problem.
- We never ask for gift cards, Bitcoin or your banking passwords.
- We never sell you anything you don't need.
If someone says they are from us and asks for these things, hang up and call our number.
Give a visit as a gift
Where we visit
We visit homes and retirement residences across Ottawa. Remote help is available anywhere in Canada.
- Centretown
- The Glebe
- Westboro
- Alta Vista
- Vanier
- Rockcliffe Park
- Nepean
- Gloucester
- Riverside South
- Kanata
- Orléans
- Barrhaven
- Stittsville
- Manotick
Outside the Greenbelt: $17 travel fee.
Questions people ask
Do I need to know anything about computers?
No.
How do I pay?
Cash.
What if you can't fix it?
Then you don't pay.
Can you help in Portuguese, Ukrainian or Russian?
Yes.
Is remote help safe?
Yes.
Do you help people in retirement homes?
Yes.
Book a visit
Book a visit
Fill in this short form and we will call you back within one business day. Or call us now:
(438) 686‑5008
Mon–Sat, 9 am to 7 pm